Rental Agreement

LYW Information – Customer Agreement

1. Customer agrees to be on site or have a representative on site to receive/send out the delivery.
2. Customer agrees that any delays incurred on delivery/pick up will be billed to the credit card on file for the order.
3. Customer understands that the letters are delivered by a 3rd party logistics company, a Light Your World employee, or picked up and returned by customer. Customer is responsible for removal of the letters from the crate they ship in, all set up, tear down, then repacking of the original crate for return shipment.
4. Customer agrees to printing the labels and Bill of Lading paperwork needed for the return shipment.
5. Customer agrees to affix labels mentioned above to the external of the shipment.
6. Customer agrees to pay a delivery fee by a Light Your World employee of $199 which includes pickup by Light Your World after the event. Delivery fee pricing is within a 30-mile radius of Light Your World location. Please contact Light Your World for additional pricing outside of our standard delivery radius. Custom delivery pricing by 3rd party delivery services outside our 30-mile delivery radius will be quoted and available upon request.
7. Customer is responsible for the arrival and departure of the letters. Any damage, delays, fees, lost, stolen, or other issues are solely the responsibility of the customer.
8. Customer agrees the credit card on file for the order is to be charged for all/any fees incurred.

Customer Rental Agreement

This Customer Rental Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and Light Your World. (“The Light Your World “we,” or “us”), establishing the terms and conditions under which you will rent 5-foot Marquee Letters and receive related services from us through our website at www.LightYourWorld.io.

Before you complete your website order checkout process, carefully read this customer rental agreement. By completing your order, you are agreeing to be bound by and are becoming a party to this Agreement. If you do not agree to all the terms of this Agreement, you will not be permitted to rent Products from Light Your World.

This Customer Rental Agreement contains all the terms and conditions governing your rental of Products from The Light Your World through our website. You agree that your use of the website and your rental of Products is subject to our website Terms & Conditions of Use and our Privacy Policy, as such terms may change from time to time. You agree and acknowledge that you are renting the Products and that ownership of the Products remains with Light Your World at all times.

Rental Fees and Credit Card Authorizations: The rental fee (“Rental Fee”) for the Products will be the Rental Fees, accidental damage waiver, taxes and any other associated charges detailed on the checkout page of our website in connection with your rental order. Upon placing your order for Products, you authorize us to charge your credit card for the Rental Fee and any applicable fees after the rental including but not limited to (repairs, damages, missing items, shipping fees, etc). We will charge your credit card the amount of the Rental Fee immediately upon you completing your order on our website and will bill this same credit card for any fees after the rental. You represent that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products and paying fees as described herein. A reservation for a Product on our website is an order for the rental of that Product, no matter how far in advance the order is placed. In addition to the Rental Fee, you further authorize us to charge your credit card for any Late Fees, Replacement Fees or other damage amounts applicable.

Product Quality: We will ship to you the Products as requested by you through our website ordering system. When you receive the Products you ordered, you should immediately inspect the Products. If any item is damaged, you must notify us within 24 hours of order delivery, and we will ship you a replacement item at no additional cost to you, except for the actual cost of shipping.

Rental Time: Our letters are only rented for 1 day (the day of your event).  Additional rental days are subject to extended rental fees.

Use: Our letters are not to be left outside overnight, and are not able to get wet.  If for any reason you damage the letters with water our full replacement fees will be applied ($750.00 per letter).

Cancellations: Rent Letter can cancel your order at any time, for any reason. You may cancel your order for Products at least forty (40) days prior to your event date and receive a full refund with no cancellation fee. For cancellations that are less than forty (40) days prior to your event date, you will receive a rental credit for the full order amount, good towards a future rental order. Shipping and Return: Your rental order will be shipped to you via a variety of carriers (United Parcel Service (UPS), FedEx, various 3PL’s), delivered by us, or may be picked up by customer (no delivery charge) and will be scheduled to arrive at least day of event or 1 day prior to your event date (unless otherwise noted). We ship only to a valid residence, office, commercial or hotel street address within the continental US (we cannot ship to a P.O. Box). All orders are shipped in a high-quality corrugated box or similar.

A pre-paid return shipping label and/or a scheduled pickup for freight/LTL is included with orders being shipped by a 3rd party delivery service. To return your rental order, carefully place all rental items in the original shipping box, pack the letters with any included packing, seal the box, and place the return shipping label over the old shipping label, and deliver or move the boxes/pallet/cartons to any authorized Federal Express (FedEx)/UPS/other pick-up site or the original manned location upon where it was delivered. If this is the case you are responsible for informing your Light Your World Account Manager the exact location where it should be collected. Or, if agreed upon prior to rental signup, customer may drop off rentals at no additional cost. DO NOT TRY TO USE ANY OTHER SERVICE TO RETURN YOUR ORDER NOT FIRST AUTHORIZED BY LIGHT YOUR WORLD. Be sure to return all rental items as listed on the packing slip included in your order. We are not responsible for any personal property returned with the rental order or damage to the letters inflicted by the shipping company or method shipped.

Late Fees, Damages and Replacement Fees: All rental orders must be arranged to ship back, picked up by Light Your World or dropped off by customer to Light Your World no later than 1 day following your event date. Orders must be returned in the original Light Your World shipping box/equipment/configuration. Your order will be considered arranged for return when you follow the return instructions and deliver the box to any authorized location or upon confirmation of pick up from a Light Your World employee/designated delivery company. Orders not timely returned will be charged at the rate of 100% of the total Rental Fee, per day starting on day 2. Any Products not marked shipped or returned within 3 days of your event shall be deemed lost or appropriated and, in addition to Late Fees, you will be charged Product replacement fees (“Replacement Fees”) as detailed below.

LTL/Freight Delivery and Pickup: Customer agrees to manage the LTL/Freight shipment both inbound and outbound. This includes having a person present to sign the BOL for the delivery and also to sign the BOL for the outbound shipment. LTL shipments are scheduled by the day (not the hour), please be advised that delivery/pickup time windows typically are 9AM-5PM local time. Someone at your location is required to be present for delivery/or pickup.

When you rent Products from Light Your World, an Accidental Damage Waiver is added to the cost of your order. This waiver covers only damages that can be repaired manually at $150 per hour. If we determine that a rental Product is damaged beyond repair, or if a rental Product is not returned, you will be charged a Replacement Fee for the item. Replacement Fees for individual items are as follows: 5 foot marquee letters: $750 per item. Wooden Shipping Pallet Box $500 per box. Cardboard box for letter $40 per box. Letter Stand $50 per stand.

You will be responsible for Late Fees, Replacement Fees and any other damage charges collectively, the “Fees” associated with Products you ordered and for any orders for Products initiated from your account. The credit card stored on file and used for your order will be charged the Fee amount the same day the fee in incurred.  If we are unable to collect Fees owed by a member of the booking party, the event manager/company manager shall be responsible for paying such Fees. If you do not pay the amounts you owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable attorneys’ fees.

Limitation of Liability: The full extent of Light Your World liability to you under this agreement is governed by our website Terms & Conditions of Use (available at Terms & Conditions) and our Privacy Policy (available at Privacy Policy), which are hereby incorporated into this Customer Rental Agreement.

No Warranty: We do not make any representations or warranties about the products and all disclaimers set forth in the Terms & Conditions of Use will apply to the products and any other activities under this agreement.